On March 1, 2023, both AIM and myNEXUS changed their names:
• AIM is now known as Carelon Medical Benefits Management.
• myNEXUS is now known as Carelon Post Acute Solutions.
This is a branding change only. How you submit cases or contact us has not changed.
Explore the sections below for more information about the name changes and for links to provider resources.

Specialty care

Offered through Carelon Medical Benefits Management

Formerly AIM Specialty Health

Carelon Medical Benefits Management offers clinical review (prior authorization) services that used to be under AIM Specialty Health. It covers these specialty clinical areas:

  • Cardiology
  • Genetic testing
  • Medical oncology
  • Musculoskeletal
  • Radiation oncology
  • Radiology
  • Rehabilitation
  • Sleep medicine
  • Surgical procedures

Visit Provider Connections to learn more about our name change and access FAQs.

Only our branding has changed; the resources and processes you’ve used to submit cases have not.

Visit our sign-in page to access our provider portal, clinical guidelines and pathways.

For questions about a request or the provider portal:
Call 1-800-252-2021 or contact our support team

Business hours: 8:00 am – 5:00 pm CST

Post acute care

Offered through Carelon Post Acute Solutions

Formerly myNEXUS

Carelon Post Acute Solutions offers services for clinical review (prior authorization) of post acute care in the home or in skilled nursing facilities, long term acute care facilities, and inpatient rehabilitation facilities.

Visit our provider website to learn more about our name change and access FAQs.

Only our branding has changed; the resources and processes you’ve used to submit cases have not.

Visit our sign-in page to access our provider portal, program materials, provider finder and more.

For questions about a request or portal support:
Call 1-844-411-9622 or contact our support team

For questions about the provider network:
Call 1-833-585-6262 or email our network team